FAQs

Booking with Flagstone Travel is extremely easy – you can choose from a large selection of destinations on our website, or you can look through the holiday types if you know the kind holiday you would like but are not set on location. We offer the option to create your own tailor-made holiday, based on particular activities from skiing to safari or worldwide destinations that suit you. You’ll also find a selection of featured itineraries on the “Tailor-Made Holidays” section of our website, which may offer some inspiration, If you would like to book your next holiday please call one of our specialists on 0208 0502 681.

100%. We are not only committed to delivering the best service and tailored holidays which surpass expectations but also take pride in the fact that every holiday which we sell is financially protected and that our clients monies are secure. Through our membership with the Travel Trust Association (TTA) we ensure that you can book with absolute peace of mind.

To verify our membership and find our more you can visit the verify member section of the TTA website here and enter our membership number: Q7071. If you did have any further questions about the financial security offered, please feel free to call one of our specialists on: 0208 0502 681.

We also have an ATOL license: ATOL 11526. Please see further information regarding ATOL in the section below.

The deposit amount varies depending on the holiday that you want to book and is impacted by factors such as destination, accommodation and the duration prior to travel. Please get in touch with one of our travel specialists to confirm the amount required to proceed with your booking.

The balance due date varies from holiday to holiday and you will find it included in your booking confirmation. We will also be in touch with a gentle reminder before your payment is due.

We can process your payment by debit or credit card over the phone, with no card charges. Alternatively, we accept payment via bank transfer (including international transfers). Please ask your Flagstone Travel specialist for the details required to pay via bank transfer.

We are sorry to hear that you want to cancel your booking but we understand that circumstances change. All cancellation requests must be made in writing so please email us at concierge@flagstonetravel.com. There may be some elements of your holiday that are non-refundable so please see our terms and conditions for more information regarding monetary refunds. Where possible we will try to process any cancellation requests and monetary refunds as soon as possible.

Some countries require you to have vaccinations before you can travel there and you may also be required to present vaccination certificates at border control, so please make sure you are fully prepared before you travel. You can find out more information about travel vaccinations on the NHS website or by contacting your doctor. Please note that some vaccinations are required 6 to 8 weeks+ prior to travel so it’s important to plan accordingly.

You may need a visa to enter some countries. If travelling with a UK passport please check your Visa requirements on the government travel advice website (https://www.gov.uk/foreign-travel-advice), or ask your Flagstone Travel specialist.

Upon the payment of deposit or full balance, you will receive a booking confirmation via email. You will then receive a full detailed itinerary including all travel information 7-14 days prior to travel. If you book within this period, we will ensure you receive all your travel documents as quickly as possible.

Yes – all airlines have weight and dimension restrictions with regards to hand and hold luggage, which will vary from airline to airline, so please check the individual airline’s websites. The usual packaging rules apply to your hand luggage which can also be checked on the individual airline’s website.

When travelling abroad, most hotels are very hygienic and we make every effort to ensure that the properties which we sell maintain excellent standards. If you are travelling somewhere you are unsure of we advise you drink bottled water (check the seal is intact), avoid raw fruit and salad that has been washed in tap water and it’s usually better to avoid ice in drinks.

This information will be in your itinerary and will change depending on your country of destination. You can also find out more about local currency on the individual destination pages of our website.

Your itinerary will include emergency contact information for each of the destinations of your travel, and a local contact for any resorts you book through Flagstone Travel. We advise that during your holiday you speak directly with your local contact if you need specific help.

In case of an emergency where your local contact cannot be reached, our emergency phone number is 07938 465 978. The office is open from 9:00am to 6:00pm Monday – Friday and 10:00 to 4:00pm Saturday and Sunday, during normal opening times, please call us on: 0208 0502 681.

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to :www.atol.org.uk/ATOLCertificate.